Shipping policy

SHIPPING POLICY

Last updated: October 29, 2026

This Shipping Policy applies to purchases made through virevamarket.com.

VIREVAMARKET is an online retail store operated by Shenzhen Chaoxian Network Technology Co., Ltd.

  1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time.

Business days are Monday through Friday and exclude public holidays. Orders placed on weekends or public holidays will normally begin processing on the next business day.

Orders may require additional review when:

• Payment verification is incomplete;
• The delivery address is incomplete or appears incorrect;
• Additional customer information is required;
• The product is temporarily unavailable; or
• The order is selected for a security or fraud-prevention review.

If additional information is required, we will contact you using the email address provided during checkout.

  1. SHIPPING METHODS AND FEES

Available shipping methods depend on the delivery destination, product availability, fulfillment location and carrier service.

United States Shipping

Standard Shipping:
US$5.99

Estimated delivery:
Approximately 5–12 business days after dispatch.

Expedited Shipping:
US$9.99

Estimated delivery:
Approximately 3–7 business days after dispatch.

International Shipping

Standard Shipping:
US$5.99

Estimated delivery:
Approximately 7–20 business days after dispatch.

Expedited Shipping:
US$9.99

Estimated delivery:
Approximately 5–12 business days after dispatch.

The final available shipping methods, charges and estimated delivery times will be displayed during checkout.

Shipping information displayed and accepted during checkout applies to the order if it differs because of the destination, product, carrier availability or temporary service limitations.

  1. FREE STANDARD SHIPPING

Eligible orders with a merchandise subtotal of US$49 or more may qualify for free standard shipping.

The following conditions apply:

• The US$49 threshold is generally calculated after discounts and before applicable taxes, unless otherwise displayed during checkout;
• Free shipping applies to eligible standard shipping only;
• Expedited shipping is not automatically free when the order reaches the free-shipping threshold;
• Product or geographic restrictions may apply; and
• Final free-shipping eligibility is confirmed during checkout.

If free shipping is unavailable for an order, the applicable shipping cost will be displayed before payment.

  1. DELIVERY ESTIMATES

Delivery estimates begin after the order has been dispatched and do not include the 1–3 business day processing period.

All stated delivery times are estimates rather than guaranteed delivery dates.

Delivery may be affected by:

• Carrier capacity;
• Weather conditions;
• Public holidays;
• Customs processing;
• Security inspections;
• Remote-area service;
• Incorrect or incomplete addresses;
• Local delivery disruptions; or
• Other circumstances outside our reasonable control.

We will make reasonable efforts to provide available information when a significant delay is reported to us.

  1. FULFILLMENT AND SHIPPING ORIGIN

Orders may be fulfilled from our own or partner facilities depending on product availability, inventory location and delivery destination.

Products are not guaranteed to ship from our company registration address or from a local warehouse in the customer’s country.

Items from the same order may occasionally be shipped in separate packages. When this occurs:

• You may receive more than one shipping confirmation;
• Each package may have a separate tracking number; and
• Packages may arrive at different times.

The use of a partner fulfillment facility does not change the customer support and policy obligations described on this website.

  1. SHIPPING CONFIRMATION AND TRACKING

Once your order has shipped, we will send a shipping confirmation email containing available tracking information.

Tracking information may require 24–72 hours to display its first carrier update after the shipping confirmation has been sent.

You can track the shipment through:

• The tracking link in your shipping confirmation email; or
• The Track Your Order page on virevamarket.com.

If tracking has not updated for an extended period, contact us at service@virevamarket.com and include:

• Your order number;
• Your tracking number;
• The email address used during checkout; and
• A short description of the issue.

  1. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review the following information carefully:

• Recipient name;
• Street address;
• Apartment, suite or unit number;
• City;
• State, province or region;
• Postal or ZIP code;
• Country; and
• Contact information.

If you discover an address error, contact us as soon as possible.

We will make reasonable efforts to assist, but an address change cannot be guaranteed after an order has entered processing, fulfillment or shipment.

Additional delivery or reshipment costs resulting from an incorrect, incomplete or inaccessible customer-provided address may be assessed according to the circumstances and applicable carrier charges.

  1. INTERNATIONAL SHIPPING

International delivery availability depends on the destination, product and carrier service.

If we cannot ship an order to the selected destination, the order may be cancelled and the applicable payment refunded to the original payment method.

International shipments may require additional time for customs clearance. Customs processing is controlled by the destination authorities and may vary by country or region.

  1. CUSTOMS DUTIES AND IMPORT TAXES

International orders may be subject to:

• Customs duties;
• Import taxes;
• Brokerage charges;
• Value-added taxes; or
• Other fees imposed by the destination country or region.

Where such charges are not expressly included during checkout, they may be collected separately by the carrier or local customs authority.

The treatment of these charges depends on the destination and applicable local rules.

Customers should review the information displayed during checkout and contact their local customs authority when destination-specific guidance is required.

  1. SHIPPING RESTRICTIONS

Certain products may be subject to shipping restrictions because of:

• Carrier limitations;
• Battery or electronic-product transportation rules;
• Local import restrictions;
• Product size or weight;
• Remote-area service limitations; or
• Other legal or operational requirements.

The checkout page will display available shipping options based on the delivery information entered.

An order may be cancelled if the product cannot legally or practically be shipped to the selected destination. If this occurs after payment, the applicable amount will be refunded to the original payment method.

  1. DELAYED OR LOST PACKAGES

If your package is delayed, has stopped updating or appears to be lost, contact us at service@virevamarket.com.

Please include your order number and tracking information.

We may need to review the shipment with the carrier before confirming the available resolution.

Depending on the circumstances and the results of the carrier review, an appropriate resolution may include:

• Continued shipment monitoring;
• A replacement shipment;
• A refund; or
• Another reasonable delivery solution.

We do not automatically transfer all shipping responsibility to the customer after a package has been handed to the carrier.

  1. PACKAGES MARKED AS DELIVERED

If tracking shows “Delivered” but you cannot locate the package:

• Check the delivery area and nearby safe locations;
• Ask household members or neighbors where appropriate;
• Check with your building reception, mailroom or property manager;
• Review any available delivery photograph or carrier notice; and
• Contact the carrier for additional delivery details.

If the package still cannot be located, contact us with your order and tracking numbers.

A “Delivered” tracking status does not automatically prevent us from reviewing your concern. We will assess the available order and carrier information and explain the next available steps.

  1. DAMAGED, DEFECTIVE OR INCORRECT DELIVERIES

If an item arrives damaged, defective, incorrect, incomplete or materially different from the product description, contact us as soon as reasonably possible.

Please provide:

• Your order number;
• A clear description of the issue;
• Photographs or videos showing the problem;
• Photographs of the shipping packaging;
• A photograph of the shipping label; and
• Photographs of all products and components received.

Please do not dispose of the product or packaging until our support team confirms whether they are required for review.

After the issue has been confirmed, we will provide an appropriate replacement, refund or approved return solution at no additional cost to the customer.

  1. REFUSED OR UNCLAIMED DELIVERIES

If a delivery is refused, left unclaimed or returned to the sender because of customer-provided information or failure to complete delivery requirements, any applicable carrier and return costs may be reviewed before a reshipment or refund is processed.

We will assess the circumstances fairly and explain any applicable cost before completing the resolution.

  1. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after an order has entered processing, fulfillment or shipment.

If the order has already shipped, it may need to be handled under our Return and Refund Policy after delivery.

  1. CUSTOMER SUPPORT

For shipping or delivery assistance, contact:

Customer Support Email:
service@virevamarket.com

Customer Service Hours:
Monday to Friday, 9:00 AM–6:00 PM (EST)

Response Time:
We aim to respond to customer inquiries within 24 hours.

To help us assist you efficiently, include your order number, tracking number and a brief explanation of the issue.

  1. BUSINESS INFORMATION

VIREVAMARKET is operated by:

Legal Company Name:
Shenzhen Chaoxian Network Technology Co., Ltd.

Business Address:
44th Floor, Shenzhen Metro Real Estate Building, No. 6011-8 Shennan Boulevard, Tian’an Community, Shatou Subdistrict, Futian District, Shenzhen, Guangdong Province, China

Website:
https://virevamarket.com

Customer Support Email:
service@virevamarket.com