Refund policy

RETURN AND REFUND POLICY

Last updated: October 29, 2026

This Return and Refund Policy applies to purchases made through virevamarket.com. VIREVAMARKET is an online retail store operated by Shenzhen Chaoxian Network Technology Co., Ltd.

  1. 180-Day Return Window

Eligible products may be returned within 180 calendar days after delivery.

Your return request must be submitted within this 180-day period. Requests submitted after the return period may not be accepted unless otherwise required by applicable law.

We do not charge a separate restocking fee or return-processing fee for eligible, approved returns. Return shipping costs are determined according to the reason for the return, as explained below.

  1. Return Eligibility

To qualify for a standard return, the product should be:

• Unused, unwashed and unmodified;
• In its original condition;
• Complete with all included parts, accessories and instructions;
• Returned with its original packaging where reasonably possible; and
• Accompanied by valid proof of purchase from VIREVAMARKET.

Carefully opening the packaging to inspect a product does not automatically make it ineligible for return. However, extended use, misuse, improper assembly, accidental damage, unauthorized modification or missing components may affect return eligibility or the refundable amount.

These standard condition requirements do not prevent you from reporting a product that arrived damaged, defective, incorrect or materially different from its description.

  1. How to Request a Return

Before sending any product, contact our customer support team at:

service@virevamarket.com

Please provide:

• Your order number;
• The email address used to place the order;
• The name of the product you wish to return;
• The reason for the return; and
• Clear photographs or videos where relevant, particularly for damaged, defective, incorrect or incomplete products.

Our customer support team will review your request and provide the applicable return instructions, return warehouse address and shipping guidance.

Do not send a product until your return request has been reviewed and approved.

  1. Return Address

Please do not send returns to our business registration address.

The appropriate return warehouse may vary depending on the product, order, supplier, inventory location and delivery destination.

Once your return request has been approved, our customer support team will provide the applicable return warehouse address and instructions.

Products sent to an unauthorized address or returned without prior approval may experience delays and may not be accepted by the relevant warehouse.

  1. Return Shipping Costs

Damaged, defective, incorrect or materially different products:

If a product arrives damaged, defective, incorrect or materially different from its product description, we will provide an appropriate replacement, refund or approved return solution at no additional cost to the customer once the issue has been confirmed.

Preference-based returns:

For returns resulting from a change of mind, ordering the wrong product, no longer needing the product or another personal preference, return shipping costs will be determined according to the specific product, order, delivery location and available return method.

We will explain any applicable preference-based return shipping cost before you complete an approved return.

Incorrect addresses or refused deliveries:

Additional shipping costs caused by an incorrect or incomplete customer-provided address, an unclaimed package or a refused delivery may be assessed according to the circumstances and applicable carrier charges.

  1. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incorrect, incomplete or materially different from its product description, contact us as soon as reasonably possible.

Please provide:

• Your order number;
• A clear description of the problem;
• Photographs or videos showing the issue;
• Photographs of the shipping packaging and label where relevant; and
• Photographs of all products and components received.

Please do not discard the product or its packaging until our customer support team confirms whether they are required for review.

After the issue has been confirmed, we will provide an appropriate replacement, refund or return solution without requiring you to bear additional costs caused by our error or a covered product problem.

  1. Exchanges

Exchanges are subject to product availability and return approval.

Depending on inventory availability and the circumstances, we may:

• Arrange a direct replacement;
• Approve an exchange for another available product; or
• Process a return and ask you to place a separate order for the replacement product.

If the replacement product has a different price, any price difference will be explained before the exchange is completed.

  1. Non-Returnable Items

The following products may not be eligible for a preference-based return:

• Gift cards;
• Products clearly marked as final sale or non-returnable before purchase;
• Products damaged through misuse, improper assembly, unauthorized modification or failure to follow the supplied instructions;
• Products missing substantial components because of customer handling;
• Products returned without approval; and
• Products returned outside the applicable return period.

These restrictions do not remove any consumer rights that cannot legally be excluded and do not prevent customers from reporting products that arrived damaged, defective, incorrect or materially different from their descriptions.

  1. Refund Process

Once an approved returned product has been received, we will inspect it and notify you of the refund decision.

Approved refunds are issued to the original payment method, generally within 5–10 business days after the returned product has been received and inspected.

Your bank, card issuer or payment provider may require additional time to display the refund after it has been issued. This additional processing period is controlled by the payment provider.

Original expedited shipping fees are generally not refundable for preference-based returns unless required by applicable law or when the refund results from our error or a covered product problem.

  1. Late or Missing Refunds

If you have received a refund confirmation but the refund is not yet visible:

• Check your payment account again;
• Contact your card issuer, bank or payment provider; and
• Allow for the payment provider’s normal posting period.

If the refund is still not visible after the expected processing period, contact us at service@virevamarket.com.

  1. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We will make reasonable efforts to assist, but cancellation or modification cannot be guaranteed after an order has entered processing, fulfillment or shipment.

If an order can no longer be cancelled, you may request an eligible return after delivery under this policy.

  1. Consumer Rights

Nothing in this policy limits any consumer rights or remedies that cannot be excluded under applicable law.

  1. Contact Information

VIREVAMARKET is an online retail store operated by:

Legal Company Name:
Shenzhen Chaoxian Network Technology Co., Ltd.

Business Address:
44th Floor, Shenzhen Metro Real Estate Building, No. 6011-8 Shennan Boulevard, Tian’an Community, Shatou Subdistrict, Futian District, Shenzhen, Guangdong Province, China

Customer Support Email:
service@virevamarket.com

Customer Service Hours:
Monday to Friday, 9:00 AM–6:00 PM (EST)

Response Time:
We aim to respond to customer inquiries within 24 hours.

Please contact us and obtain return approval before sending any product.