Customer Care

How can we help?

Contact VIREVAMARKET for assistance with products, orders, shipping, returns or refunds. Our customer support team aims to respond within 24 hours.

Contact Information

We are here to assist.

For faster assistance, please include your order number and the email address used to place your order.

Customer Support Email service@virevamarket.com
Customer Service Hours Monday to Friday, 9:00 AM–6:00 PM (EST)
Response Time We aim to respond within 24 hours.
Legal Company Shenzhen Chaoxian Network Technology Co., Ltd.
Business Address 44th Floor, Shenzhen Metro Real Estate Building, No. 6011-8 Shennan Boulevard, Tian’an Community, Shatou Subdistrict, Futian District, Shenzhen, Guangdong Province, China
Before contacting us

Please check that your email address and order number are correct. If you are contacting us about a damaged or incorrect product, include clear photographs or video where relevant.

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Contact our team.

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Return Assistance

Please contact us before returning an item.

Do not send returns to our business registration address. The appropriate return warehouse may differ depending on the product, order and delivery destination.

Once a return request is reviewed and approved, our customer support team will provide the applicable return instructions and return address.