Shipping Policy

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.

Business days are Monday through Friday and exclude public holidays. Orders placed on weekends or public holidays will normally begin processing on the next business day.

Orders may require additional review when payment verification, address confirmation or other order information is incomplete. If we need further information, we will contact you using the email address provided at checkout.

Available shipping methods depend on the delivery destination, product availability and carrier service. The options available for your order will be displayed during checkout.

Eligible orders with a merchandise subtotal of US$49 or more may qualify for free standard shipping.

• The US$49 threshold is calculated after discounts and before applicable taxes, unless otherwise displayed at checkout.
• Free shipping applies to eligible standard shipping only.
• Expedited shipping is not automatically free when the order reaches the free-shipping threshold.
• Geographic restrictions or product exclusions, if applicable, will be displayed during checkout before payment.

The final shipping method and fee displayed during checkout apply to the order.

Delivery estimates begin after an order has been dispatched and do not include order processing time.

All delivery timeframes are estimates rather than guaranteed delivery dates. Delivery may be affected by carrier capacity, weather, public holidays, customs processing, security reviews, remote-area service or other circumstances outside our reasonable control.

International orders may require additional time for customs clearance. Customs processing is managed by the destination authorities and may vary by country or region.

Orders may be fulfilled from our own or partner facilities depending on product availability, inventory location and the delivery destination.

Items from the same order may occasionally be shipped in separate packages. When this occurs, you may receive more than one tracking number, and the packages may arrive at different times.

A product’s fulfillment location does not change the customer support and policy obligations described on this website.

Once your order has shipped, we will send a shipping confirmation email containing available tracking information.

Tracking information may take between 24 and 72 hours to display its first carrier update after the shipping confirmation has been sent.

You can use the tracking link in your shipping confirmation email or visit our Track Your Order page.

If tracking has not updated for an extended period, contact service@virevamarket.com and include your order number.

Customers are responsible for entering a complete and accurate delivery address during checkout.

If you notice an address error, contact us as soon as possible. We will make reasonable efforts to assist, but an address change cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

Additional delivery costs caused by an incorrect or incomplete customer-provided address may be assessed according to the circumstances and applicable carrier charges.

International shipments may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country or region.

Where such charges are not expressly included at checkout, they may be collected separately by the carrier or local customs authority. The treatment of these charges depends on the destination and applicable local rules.

Customers should review the information shown during checkout and contact their local customs authority when they need destination- specific guidance.

If your package is delayed, has stopped updating or appears to be lost, please contact us with your order number and available tracking information.

If tracking shows “Delivered” but you cannot locate the package, check the delivery area, household members, building reception and nearby safe locations. You should also contact the carrier when appropriate.

A “Delivered” tracking status does not automatically prevent us from reviewing your concern. We will assess the available order and carrier information and explain the next available steps.

If an item arrives damaged, defective, incorrect or materially different from its product description, contact us as soon as reasonably possible.

Please provide:

• Your order number;
• A description of the problem;
• Clear photographs or video of the item;
• Photographs of the shipping packaging and label where relevant.

After reviewing the information, we will provide an appropriate replacement, refund or return solution at no additional cost to the customer when the issue is confirmed as our error or a covered product problem.